How it works
Written scope first. Clear responsibility at every step.
Medvoyal coordinates the case journey. Hospitals make hospital decisions, named professionals own professional deliverables, and local operators own their agreed support.
01
Send one China request
Tell us the practical outcome you need. You do not need to choose Beijing or Shanghai as a separate product.
02
Receive a scope review
We check fit, missing information, the responsible provider, city route, and what can be confirmed.
03
Review the Case Plan and Quote
Before payment, you see the deliverables, accountable parties, fees, exclusions, and refund boundaries.
04
Confirm and complete the service
The service starts only after the relevant parties accept the written scope and payment milestone.
Responsibility
One case journey, not one blurred provider.
Your Case Plan identifies who owns each action before payment. Medvoyal does not relabel a hospital or professional decision as its own.
Medvoyal
Intake, scope, English communication, consent, progress, and Medvoyal service delivery.
Named professional partner
The licensed assessment, second opinion, medical translation, or other professional deliverable.
Hospital or clinician
Records acceptance, appointment, diagnosis, treatment, price, and clinical outcome.
Companion or local operator
The practical, language, transport, or administrative scope accepted in writing.
Confirmation language
A request is not a booking.
These states prevent a possible route from being mistaken for an accepted service or treatment.
- 1
Request received
We have your inquiry. Nothing is booked.
- 2
Scope review
We check fit, missing information, city route, and possible providers.
- 3
Partner accepted
The named provider or operator has accepted the written scope.
- 4
Service confirmed
You accepted the parties, deliverables, fees, exclusions, and payment milestone.
- 5
Completed
The agreed deliverable or visit support has been completed and recorded.
Before payment
You receive the named parties, deliverables, fee owners, exclusions, cancellation triggers, refund boundaries, and data-sharing plan.
Before records are shared
You approve the recipient, purpose, exact information, and secure route. A hospital contact request is not blanket consent.
Ready for a scope review?
Start with the practical outcome you need. City and partner routing happen after review.
Planning-only disclaimer: Medvoyal provides planning and coordination services for international patients considering medical care in China. Medvoyal itself does not diagnose, prescribe, or issue a medical opinion. When a professional service is coordinated, the named licensed or qualified provider is responsible for that deliverable. No hospital acceptance, treatment, or outcome is guaranteed.